We're here over the New Years' holiday. The weather is glorious, 40's at night, 60's during the day. The resort seems to be largely a community of retired people from the US (Washington, Nevada, California) and a seemingly large contingent of Canadians. Some own, some rent, tiny homes or trailer homes for a season. The sites in the Paradise Loop (the inexpensive seats), where we're located, are a mixture of tiny homes and RV back-in sites. Each has a full hook up with a cement patio. They are very close to each other. We were initially parked next to a fifth-wheel and a tiny home, but our electrical hookup was not functioning properly. After being without power for the first few days and after 3 different visits to the office and a call to get assistance New Years' Day evening as we were trying to prepare dinner, we were offered another spot. We moved. After moving, I went to the office to inquire what, if anything, all our inconvenience warranted. I was told that even though their stealthy (Christa's words) maintenance crew had been out at least three times to check the power, they could not replicate a problem, ergo, there must be a problem with our RV. I mentioned I'd not been called or contacted in any way by maintenance (I know, duh, they're stealthy) and had been outside awaiting them since my latest complaint this morning. Christa never told me why maintenance would not have spoken to me about the power problem when I was readily available outside our RV to help solve our problem. When I told her they had lied to her about showing up at our site, she became visibly agitated. I told her I was right about no one showing up at which point she invited me to enjoy the rest of my stay, told me the maintenance crew was trustworthy and invited me, in front of several people checking in, not to come back. We're not a good fit for everyone, she explained. And besides, you say you're always right, she said. Not always, I told her, but this time, I was. No problem, we agree I shouldn't come back. Fool me once..., and so much for cordial customer service. Christa has promised to reimburse us for one night's stay. A nice gesture despite her belligerence. If you choose to come here, the clubhouse areas are vey nice with hot tubs powered by hot springs and heated pools, both family and adult. The setting is also spectacular with great Palm trees and mountains all around, some snow capped. The photos above are all resort photos and while nice don't exactly tell the tale. I've taken a few around to assist.
2 anos ás